I hope the fix is just allow people that tie within a bracket to simply get the same prize as the other members. The current system even if it worked correctly would cause more problems as people would have to stop what they are doing to play matches in the middle of there workday in a hurry instead of waiting over a 3 hours period to finish.
Today 42 mins after the last 5 nodes were unlocked I completed my 70points in the gold tier and was the only person on the top with the next closest person being DracoXIV only having 69 points. I have screenshots of this and the subsequent drop from first place as more people finished and received there 70 point place over me. I don’t know how to upload the photos I have taken into this messege. They even pushed me all the way down to 7th and all I got the 6-25 prize pool and an oath of nissa repeat with the fatpack! This needs to be fixed its realy frustrating to put in the time and effort and get shortchanged in the end.
I should have been 4th and was awarded 7th. I sent in a ticket to support with the pictures to back it up. We’ll see how they deal with it. The system autoclaimed the prize when I logged back in so I couldn’t leave it unclaimed for them to fix. No idea what random rare it gave me but it was a dup since I don’t have anything new in inventory.
Just got my fourth response where they told me my finish placement and closed the ticket. I kindly instructed them to please look at all of the photographic evidence attached previously. That and there “First person keeps highiest position of a given points value.” and hit reply reopening the ticket. I hope the 5th time is the charm.
Does support being obtuse help them by people just giving up so they only have to deal with a small number of issues? Otherwise I don’t understand, why waste the time back and forth with canned responses not paying attention to the issue when eventually someone has to actually deal with it. It seems like it would be simpler to just deal with it properly on the first pass.
You’re assuming they have the ability to deal with incorrect event placement. Even if they don’t, it seems like a no-brainer to credit crystals to these accounts at the very least.
People have been given cards and crystals before so I’m sure they have the power. I’m short one random mythic and 25 crystals because of the wrong placement. I am also up one unknown rare that I got instead of the mythic. It was a dup because I didn’t see anything new in my account but I don’t know what it was. Simple fix, credit me a mythic and 25 crystals, the difference between 7th and 4th.
I’m so frustrated at the moment I’ll just let the below response do all the talking…
Keep in mind I had the max points of 70 shown in each screenshot they reviewed.
Greetings D3 Go! Customer,
Thank you for contacting D3 Go! Customer Support.
We apologize for any frustration. Upon review of the supplied screenshots, as well as our records here on our end, we see that while you were ranked first 3 hours prior to the Event’s end, by the time the Event ended you had ranked 8th, as is displayed in your second screenshot.
We once again apologize for any frustration or inconvenience, however upon review of the case we are unable to provide any additional rewards, as you have received the correct rewards for your ranking.
If you require further assistance, please do not hesitate to contact us again and it will be a pleasure to help you.
Tied for first = third tier of rewards. I’d be frustrated too.
I also have an outstanding ticket with them that I’m not too hopeful about. I never got a reward card for the last Nodes of Power event (was supposed to get a Rare card as a placement reward and a booster pack, got a black screen and taken to the next event page instead).
I have explained this 3 total times to them throughout the emails chain from the beginning to the most recent reply. I hope the next person to read my email has the courtesy to apply simple logic. I would love one of the moderators to weigh in on the issue incase we are addressing it the wrong way with customer service.
The current update includes ‘Multiple bug fixes related to Progression (rewards in Story Mode, Events and Quick Battle).’
So there is hope it has been fixed.
