Prodigal Sun: Outage/Missing Points Update

Marvel Puzzle Quest MPQ General Discussion
1

Hello,

We’d like to ask any players who experienced issues with missing points during the recent Prodigal Sun Event to submit a ticket with Customer Service:

https://d3publisherofamerica.zendesk.co … quests/new

We apologize for any unexpected errors you may have encountered and will investigate any compensation that may be due on a case-by-case basis. While holiday hours may add a day or two to our response times, we thank you in advance for your patience as we work to make this right.

*Note: If you have already submitted a ticket to Customer Service for this issue - you do not need to do so again.

2

if we submitted in-game is that okay too? or must we use this webpage form?

3

The webpage seems to only be for iOS and Android games. I play on Steam and should have placed in the top 150 (I was 148 with 1 minute left) but ended up only getting a 2* Storm, and there’s no results screen to verify it.

4

So this is where we submit ticket and get a token to exchange for 250 iso for their mistakes that may have caused players to lose a 4* character, which is charged at 2500 HP per cover.

Good business model.

Yippee.

5

There needs to be an I game announcement of this for fairness!

I told my alliance members but if think a lot of people maybe noticed the problem but just went along without checking up on it.

6

hmm not sure if im losing point or not, at least blue daredevil is fine.(plus my alliance ended at top 250 too)

7

I’d sent a ticket out when the event disappeared. Does that also count as a ticket regarding this issue, or should I submit a fresh one?

8

Did anyone else just get an email contradicting what was instructed in this thread?
ITT submit a ticket, compensation determined case by case.
Email I just received

Thank you for contacting D3P Customer Support.

The issues you are experiencing with the Prodigal Sun event are known, and were experienced by all players who participated in the event. In regards to compensation, if any is given it will be on a broad scale and not to individual users.

9

Yeah, I got that contradictory e-mail as well.

10

Yup same email. Right hand doesn’t know what left hand is doing.

11

I got one saying they will figure out what to do on a case-by-case basis.

12

I got another email from them saying they are still investigating the issue… so there’s 2 emails so far. not bad

13

I got an email saying I can buy cheap meds by clicking the link…

14

Has there been a further update? Seems like a lot of silence.

15

That has always been the way d3 works. Silence. Disjointed response. Luck of the draw (hence the various responses above). Opening a ticket for this issue is like opening a heroic token that you have won after you grind a sub for 2 days: bagman , moonstone, 2* marvel.. Occasionally you see a 3* response. But at 1% chance.

16

We are still waiting for resolution to this and the subsequent event issues

17

i can’t wait for my cursory 50hp and 1000 ISO to make up for the four star cover I lost because of the points that didn’t count…

18

So this is the new MPQ. Wait for next event, experience bug, send in a ticket, profit!

No need to actually play, just wait for them to screw up icon_razz.gif

19

I just wanted to know where I placed in the damn event.
Without a way to see where I was I’m not sure how grumpy I should be! When I left the game with an hour or so to go I was about 45th. Next day I was top 150. So…was I 51st with only 100 points short? Or was I 70th and 15,000 points short? Either I was really close and the points I missed would have got me the cover, or I missed it by a mile and should stop complaining.

Either way, it would be nice to hear more on this issue. David’s being uncharactaristicly silent, he’s normally pretty good at maintaining contact when issues occur. He certainly hasn’t waited until a whole event has come and gone before updating us for a while.

20

No more excuses, holidays are over, its a normal work week, LETS HAVE SOME ANSWERS!