SWW buying Vanguard packs and I can't fill out help tickets either. [Fixed]

Magic: The Gathering - Puzzle Quest MtGPQ Bugs & Technical Issues
1

I’ve been trying to buy a vanguard 120 pack for a while now and always get a SWW error. I have tried this on three seperate devices:
Pixel 3 / Android 10
Nox / Android 4.4
Nox / Android 7
I haven’t tried to buy any standard packs (as I have no use for them) but I am able to open ones that I receive through gameplay and daily logins. I am able to make cash purchases and am able to buy items from Fblthp as well. I do not have VIP.

In the process of trying to fill out a ticket, game crashed. Now there is no “text” graphic icon in the top right of the “Help and Support” screen where it should be next to the search magnifying glass icon. I can’t fill out any help tickets. This is the same across all three devices now as well.

//Edited Title -Brigby

2

If you are unable to submit a ticket in-app, you can also contact support via email at the following address:

MTGPQSupport@d3go.com

3

Also you can use the “Contact Us” button for a great form here:

https://d3go.helpshift.com/a/magic-puzzle-quest/

I like this form because you provide all the relevant info they usually come back and ask for in emails.

4

Hi Everyone. The fix for Vanguard packs should now be live via a data push.

If you still encounter errors, then please submit a support ticket in-game (if possible) or via the above listed form, and our Customer Support team will be happy to assist you.